Customer Reviews

Arrived at appointment time. Consultant met us, said 35-40 minutes for service job. 35 minutes later came to waiting room and said you are ready to go.

It took 1 1/2 hours to get an oil change with an appointment.

Great service. Friendly staff

You addressed all my questions with with fast and prompt service.

Great service department and very helpful

If they treat everyone like i was treated they should be run out the country

I have had nothing but bad experiences at University Chevy in Tuscumbia and the management is very poorly run and i have driven a Chevrolet all my life my father swears that they are the best but The CEO NEEDS TO VISIT UNIVERSITY

Great job

They didn't charge me for replacing a tag light I'd brought in to ask them for help with replacing.

The first guy that I talked to there was lost and rude about it. The guy that cashed me out was very professional

Great experience. In and out of there with a new truck.

Marlon and Katie were great

It was great

None

Fast and friendly service with a well informed staff.

Took my vehicle in for service and they made sure It was done and notified me like they said they would on time. Good experience!

Did a good job, promptly.

Excellent service. You did super getting William Burns!

Great experience as always!! The guys are always very polite and friendly. Always do a great job on my vehicle

I cannot give you an excellent rating. As far as I know the quality of the service work done is fine, it’s just getting it done in a timely manner that seems to be a problem. I made an appointment for Tuesday but when I arrived, I was informed there were 2 cars ahead of me. So I asked about Wednesday and was assured that 1:15 the next day was a better time. I arrived at 1:05 to find service door closed and 3 other cars waiting. It was 1:12 before the doors were opened and anyone came out. I asked how long it would take for my oil change and tire rotation and was told about an hour. 1 hour and 45 minutes later my car was ready. My point is why schedule appointments when clearly you are either overbooking or unable to follow a schedule. I use University Service Dept. because I hope you employ certified mechanics. I just wish it didn’t take so long for routine service especially since you do not provide a loaner car so I could run errands instead of just sitting. I drive 45 minutes to use your dealership. It is not handy.